KEEP-THE-MOMENTAPP

Returns

Returns Policy

This page explains the return and withdrawal rules for personalized KEEP-THE-MOMENT products in a clear and professional way.

Template notice

Template – final legal review recommended before production launch. Please replace the placeholders with final company data and obtain legal review before production launch.

Personalized products

As our products are personalized and made to customer specifications, the right of withdrawal does not apply.

Once production of a personalized product has started, returns, exchanges, or cancellations are generally excluded unless there is a legal warranty claim or a proven defect in the product.

Please review your order details and uploaded content carefully before completing your purchase.

Exceptions

Your statutory rights in the event of defects remain unaffected.

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